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[Recent Questions] What business owners usually ask?

 

Do you post responses automatically?
No. Every response requires your approval before anything is posted. Responding thoughtfully to reviews increases trust and encourages more customer engagement. BrightLocal found that 73% of consumers trust a business more when the owner responds to reviews. (Dasreda)

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Which platforms do you monitor?
We start with Google reviews, where most customer decisions happen first. Local SEO studies show that local searches with intent (like “near me” searches) have grown dramatically and influence first-time customer visits — and 70% of first-time visits in Seattle come from local search. (Seattle Organic SEO)

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How much time does this take?
Most owners spend less than five minutes per week. Seattle’s competitive local market and tech-savvy customers mean review visibility and responsiveness matter more than ever. (Seattle Organic SEO)

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Does responding to reviews really matter?
Yes. Reviews influence both local search prominence and customer choice. In Seattle’s sophisticated local search ecosystem, consumers regularly check reviews before visiting a business. (Seattle Organic SEO)

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What happens if reviews go unanswered?
Unanswered reviews can quietly harm perception. Consumers often see a lack of response as a sign that the business doesn’t care, and online sentiment can shift before you ever see it. Early monitoring and responses help protect your reputation.

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Is this marketing or advertising?
No. This is reputation protection and response management. It complements SEO and local visibility efforts, but does not involve advertising spend or marketing campaigns.

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Can one bad review really impact business?
Yes. Historical analysis of review sites shows that ratings influence revenue — a small change in star rating can significantly affect customer traffic and choices. (Harvard Business School Library)

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Who benefits most from this service?
Local businesses in Seattle — especially in areas like Capitol Hill, Ballard, or Pike Place Market where competition is intense and customers compare options before choosing.

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